Information We Collect

When you use our services, we collect certain information to provide you with personalized budget optimization advice. Here's what that looks like in practice.

Personal Information You Provide

This is information you give us directly when signing up or using our platform:

• Your name and contact details (email address, phone number)
• Financial information related to your budget goals and spending patterns
• Account credentials and security information
• Payment information when you subscribe to our services
• Communication preferences and feedback you share with us

Information We Collect Automatically

When you visit our website or use our services, we automatically gather certain technical data:

• Device information (browser type, operating system, IP address)
• Usage patterns and how you navigate through our platform
• Session data and timestamps of your visits
• Cookies and similar tracking technologies (more on this below)

How We Use Your Information

We don't collect data just for the sake of it. Everything we gather serves a specific purpose in helping you manage your finances better.

Data Protection and Security

Protecting your financial information is something we think about constantly. We've put multiple layers of security in place.

• Regular security audits and vulnerability assessments of our systems
• Strict access controls ensuring only authorized personnel can access your data
• Secure data centers with physical and network security measures
• Regular backups stored in geographically separate locations
• Employee training on data protection and confidentiality requirements

That said, no system is completely foolproof. While we work hard to protect your information, we can't guarantee absolute security. You play a role too – keep your login credentials private and let us know immediately if you notice anything suspicious.

Your Rights Under Vietnamese Law

Vietnamese data protection regulations give you specific rights regarding your personal information. We respect these rights and make it straightforward for you to exercise them.

Access and Transparency

You can request a copy of the personal information we hold about you at any time. We'll provide this within 30 days, free of charge for your first request in a calendar year.

Correction and Updates

Found an error in your data? You can update most information directly through your account settings. For other corrections, just reach out to our support team and we'll fix it promptly.

Data Deletion

You have the right to request deletion of your personal data. We'll honor this request unless we're legally required to retain certain information (for example, transaction records for tax purposes). The deletion process typically takes 45 days to complete fully.

Objection and Restriction

You can object to certain types of data processing or request that we restrict how we use your information. We'll respect these preferences while ensuring we can still provide you with essential services.

Data Sharing and Third Parties

We don't sell your personal information to anyone. Period. But we do work with certain trusted partners to deliver our services effectively.

Service Providers

We share information with companies that help us operate our platform – payment processors, cloud hosting providers, and email service providers. These partners are contractually bound to protect your data and can only use it for the specific services they provide to us.

Legal Requirements

Sometimes we're legally required to share information with Vietnamese government authorities or law enforcement. This might happen in response to a court order, to comply with tax regulations, or to prevent fraud. We'll notify you about such requests when legally permitted to do so.

Business Transfers

If Advance Streammark is acquired by or merges with another company, your information would be transferred as part of that transaction. We'd notify you before this happens and explain how the new entity would handle your data.

Data Retention

We keep your information only as long as necessary to provide our services and comply with legal obligations.

• Active account data is retained while your account remains open
• Financial transaction records are kept for seven years per Vietnamese tax requirements
• Marketing communications data is retained until you unsubscribe
• After account closure, most data is deleted within 90 days (except legally required records)
• Backup copies are purged according to our regular backup rotation schedule

Cookies and Tracking

Our website uses cookies – small text files stored on your device that help us remember your preferences and understand how you use our platform.

Types of Cookies We Use

• Essential cookies: Required for basic site functionality like logging in and maintaining your session
• Performance cookies: Help us understand which features are most useful and where users encounter issues
• Preference cookies: Remember your settings and choices to personalize your experience

You can control cookie settings through your browser preferences. Keep in mind that disabling certain cookies might affect how our platform functions for you.

International Data Transfers

Our primary operations and data storage are located in Vietnam. However, some of our service providers operate servers in other countries. When your data is transferred internationally, we ensure appropriate safeguards are in place through:

• Standard contractual clauses approved by Vietnamese authorities
• Ensuring service providers maintain equivalent data protection standards
• Regular audits of international partners' security practices
• Encryption of data both in transit and at rest regardless of location

Children's Privacy

Our services are designed for adults managing their personal or business finances. We don't knowingly collect information from anyone under 16 years old. If you're a parent and believe your child has provided us with personal information, please contact us immediately so we can delete it.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and display a notice on our platform. The "Last Updated" date at the top shows when the most recent changes were made.

Continuing to use our services after policy updates means you accept the revised terms. If you disagree with changes, you can close your account before they take effect.